A “cookie” is a small software file stored temporarily (session cookie) or placed on your computer’s hard drive (persistent cookie). The main purpose of a cookie is to allow a web server to identify a user’s computer and web browser, and tailor web pages and/or login information to the user’s preferences. By using cookies we can provide a better experience for you and allow you to get the most from our website.
We use “session cookies” that allow you to process orders through our shopping cart function, these cookies also allow you to proceed through many pages of our site quickly and easily without having to re-enter any information. Some essential cookies we use are crucial for the site and keep you logged in throughout your session. For your security we have a session timeout function, if a webpage has had no activity for a certain time period it will automatically log you out.
Marketing cookies help us to continually improve our website through the use of Google Analytics were we can monitor user interaction, site performance and usability. We also use Google Adwords that allow us to target the users that are interested in our service. The videos we use are embedded YouTube videos that may set cookies on your computer once you view the video.
Cookies can be controlled through settings in your web browser if you wish to use them or not.
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For any more information do not hesitate to get in touch.
If any government bodies, councils or health trusts wish to place an online order we accept purchase order numbers, just enter your number in the text area provided during checkout and an invoice will be sent with your order.
Products displayed on this site are regularly updated. Every effort has been made to ensure product descriptions as well as images are as informative as possible and give you an accurate description. Please note all measurements are approximate.
All prices are stated in pound sterling (euro also accepted). Prices are exclusive of VAT, the VAT is stated during checkout process before your order is processed, along with summary total. If for any reason the price is incorrect online we will contact you with the correct price and ask whether you wish to proceed with the order.
You may pay for your order in the following ways:
Credit card over the phone, by cheque (payable to Industrial Floorcare Machines Ltd), bank transfer, cash or PayPal.
We do not store credit card details nor do we share customer details with any 3rd parties.
On all orders received on weekdays we aim to deliver the next working day with in-stock items, we only dispatch items once payment is received, on the odd occasion that an item is not in stock we will be in contact with an estimated delivery time. You will be notified of delivery charges when you place your order.
You have the right to cancel an order and receive a refund before items have been dispatched but we need written notification (via post or email) within 5 working days.
If you wish to return any received goods we must be contacted within 7 working days and you must include order number, items, name and address. A return address will then be confirmed and goods must be returned at your own expense. Once we receive returned items and thoroughly checked for damage a full refund will be issued (excluding delivery charge). All returned goods should be undamaged and unused. Any damage on returned goods will be the responsibility of the buyer. Refunds will be made back to the method of payment used at time of purchase.
Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
For any further information or enquiries contact 02890749669 or firstname.lastname@example.org.
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